Frequently Asked Questions

Everything you need to know about our thoughtfully designed home essentials.

What is the best way to care for my Always Pan?

To preserve the non-stick coating, we recommend hand-washing with a soft sponge and mild dish soap. Avoid using metal utensils and stick to high-smoke point oils to prevent residue buildup.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to bring Our Place to more homes around the world soon.

What is your return policy?

We offer a 100-day trial period. If you are not completely in love with your purchase, you can return it for a full refund within 100 days of delivery, provided it is in its original packaging.

Are your products non-toxic?

Yes, all of our cookware is formulated without PFOA, PTFE, other PFAS, lead, or cadmium, ensuring a safe and healthy cooking experience for your home.

Can I use your cookware on an induction stovetop?

Absolutely. Our cookware is designed with a stainless steel base that makes it compatible with all cooktops, including induction, gas, and electric.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.